Support
Find answers to common questions or contact the RotorCare team.
Contact us
Product questions, technical issues, accounts, and privacy requests
We usually reply within two business days. To help us investigate, include your device model, iOS version, RotorCare version, and a screenshot if useful. Do not send your password or SMS verification code.
Aviation safety issue
If a RotorCare calculation, due status, or displayed result conflicts with current approved manuals, technical documents, or the aircraft's actual condition, stop relying on that result and follow the authoritative source and the judgment of authorized personnel. Please report the issue to us by email.
Frequently asked questions
How do I sign in for the first time?
Use your mobile number and password or request an SMS verification code on the RotorCare sign-in screen. Review and accept the in-app User Terms and Privacy Policy before you continue.
Why can’t I see my company’s aircraft?
Check that you have joined the company and that its administrator has granted you permission to view or maintain the aircraft.
Can I use RotorCare offline?
Records already available on the device and local drafts can be used with the offline features provided by the app. Signing in, loading current company data, uploading files, and cloud synchronization require an internet connection.
How do I update my profile or password?
Open My in the app to update available account details. Password changes are available in Settings.
How do I delete my account?
Sign in, open My, and choose Delete Account at the bottom of the page. Read the account deletion information before confirming.
Service provider
Jinan Hangwei Technology Co., Ltd. Registered address: Room 227, 2nd Floor, No. 3 Commercial Building, Xianggong Jixiangyuan Residential Community, Guodian Subdistrict, Licheng District, Jinan, Shandong, China.